Terms of Service

Last updated: October 22, 2026

These Terms of Service ("Terms") govern your access to and use of Prioritas ("the Service"), operated by Lakehouse Digital LLC ("Company," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. These Terms form a binding agreement between you and Lakehouse Digital LLC.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you and the organization.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are 18 or older and have the legal capacity to enter into these Terms. The Service is not directed at children under 18, and we do not knowingly collect information from anyone under 18.

If you create or run a brainstorm session, you are responsible for making sure that everyone who joins it, including participants who join from a link or QR code without an account, is 18 or older and has been told about these Terms and our Privacy Policy.

3. Account Registration

To use most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password confidential and not share your account credentials.
• Notify us promptly at support@prioritas.ai of any unauthorized access to or use of your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or that we determine, in our sole discretion, pose a risk to the Service or other users.

4. The Service

Prioritas is a priority-matrix and ideation platform that helps individuals and teams organize projects, generate ideas with AI assistance, and visualize strategic roadmaps.

Beta Notice. The Service is currently in beta. Features may change, be added, or be removed. The Service may contain bugs, experience downtime, or behave unpredictably. We make no guarantees about the availability, performance, or suitability of the Service during the beta period. By using the Service during beta, you acknowledge and accept these conditions.

5. Subscription Plans and Billing

5.1 Plans

The Service is offered in the following tiers:

• Free: $0/month. Includes 1 project, 20 AI actions per month, 3 team members, basic roadmap view, basic insights, file attachments, PDF, PNG and CSV exports.
• Team: $29 per month, or $290 per year. Includes 10 projects, AI actions with no monthly limit (hourly rate limits apply), 15 team members, roadmap view, insights, file attachments, PDF, PNG and CSV exports.
• Enterprise: Custom pricing, contact sales. Includes unlimited projects, AI actions with no monthly limit (hourly rate limits apply), unlimited team members, roadmap view, insights, file attachments, PDF, PNG and CSV exports.

Pricing, features, and limits may change. We will provide notice of material changes via email or in-app notification. Current plan details are available at prioritas.ai/pricing.

5.2 Payment

Paid subscriptions are billed in advance through Stripe for the billing period shown at checkout. You authorize us (via Stripe) to charge your payment method on file each billing cycle until you cancel. You are responsible for providing valid payment information and keeping it current.

All fees are stated in US dollars and are exclusive of taxes, which may be added where required by law.

5.3 Cancellation and Refunds

You may cancel your subscription at any time through the Stripe billing portal, opened from Subscription & Billing in your account settings. The billing portal shows when your cancellation takes effect. You keep access to paid features until your subscription ends, and your account then moves to the Free tier.

No refunds for the current billing period. Apart from any credit shown in the billing portal when you cancel, we do not provide refunds, prorated or otherwise, for partial billing periods, unused features, or cancellation mid-cycle. You will not be charged further after cancellation takes effect.

5.4 Plan Changes

You may upgrade from Free to Team through Stripe Checkout from the pricing page. Enterprise plans are arranged by contacting sales. You can manage or cancel a paid plan through the Stripe billing portal linked from your account settings.

5.5 Failed Payments and Past-Due Accounts

If a payment fails, we may retry the charge and notify you. If payment remains unresolved, we may suspend or downgrade your account to the Free tier. We are not liable for loss of access due to payment failures on your payment method.

6. Acceptable Use

You agree not to, and not to permit others to:

• Violate any applicable law, regulation, or third-party right.
• Use the Service to harass, abuse, threaten, defame, or harm others.
• Upload, generate, or distribute content that is illegal, infringing, defamatory, obscene, or harmful.
• Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Introduce malware, viruses, or malicious code.
• Use automated systems (bots, scrapers, crawlers) to access the Service except as expressly permitted.
• Interfere with or disrupt the Service, servers, or networks.
• Resell, sublicense, or commercially exploit the Service without our written permission.
• Circumvent usage limits (AI generations, project counts, team member counts, etc.) through technical means or account fragmentation.
• Use the Service to build a competing product.

We reserve the right to investigate and take action against violations, including suspension or termination of your account and, where appropriate, legal action.

7. User Content and AI Processing

7.1 Your Content

You retain ownership of content you submit to the Service, including project names, ideas, notes, files, roadmaps, and other materials you create ("User Content").

7.2 License Grant

By submitting User Content, you grant Lakehouse Digital LLC a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, process, and transmit your User Content solely as necessary to provide the Service to you and your collaborators. This license ends when you delete the content or your account, except for content you added to other users' projects, which remains in those projects without your account's name, and subject to our retention policy in the Privacy Policy.

7.3 AI Processing

The Service uses third-party AI providers (currently Anthropic, OpenAI, and Google), through the Vercel AI Gateway, to process User Content for features like idea generation, analysis, and insights. When you use AI features:

• Your User Content is sent to these AI providers for processing. These requests pass through the Vercel AI Gateway, which routes each one to the provider, except audio and video transcription, which is sent directly to OpenAI.
• Providers may retain content according to their own policies, which we do not control.
• You are responsible for ensuring your User Content does not contain confidential third-party information you are not authorized to share.
• AI-generated outputs are suggestions, not professional advice. You are responsible for evaluating accuracy and appropriateness.

See our Privacy Policy for details on third-party data sharing.

7.4 Content Responsibility

You are solely responsible for User Content you submit. We do not review, approve, or endorse User Content, and we do not guarantee its accuracy, legality, or appropriateness. We may remove User Content that we believe violates these Terms or applicable law, without notice.

7.5 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without restriction or compensation to you.

8. Intellectual Property

The Service, including its code, design, user interface, graphics, and trademarks, is owned by Lakehouse Digital LLC and protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership rights to you. You may not copy, modify, distribute, or create derivative works of the Service except as expressly permitted.

"Prioritas" is a trademark of Lakehouse Digital LLC.

9. Third-Party Services

The Service integrates with third-party services, including Neon (data storage), Ably (realtime collaboration), Stripe (payments), Anthropic, OpenAI, and Google (AI processing), the Vercel AI Gateway (routing AI requests), Resend (email), and Vercel (hosting and file storage). These services have their own terms and policies, which govern their use. We are not responsible for the acts or omissions of third-party services.

10. Service Availability and Changes

We provide the Service on a "commercially reasonable efforts" basis. We do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

If an Enterprise agreement includes availability or response-time commitments, those commitments are described in that agreement.

11. Termination

11.1 By You

You may stop using the Service at any time. To terminate your account, contactsupport@prioritas.ai and request deletion as described in our Privacy Policy.

11.2 By Us

We may suspend or terminate your account immediately, without notice, if:

• You breach these Terms.
• You engage in fraudulent, illegal, or abusive behavior.
• Your account remains inactive for an extended period.
• Required by law or court order.
• Maintaining your account poses a security or legal risk.

11.3 Effect of Termination

Upon termination, your right to use the Service ends. We may delete your account and User Content in accordance with our Privacy Policy. Sections intended to survive termination — including ownership, license to feedback, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAKEHOUSE DIGITAL LLC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF DEALING.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR REQUIREMENTS.
• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE.
• AI-GENERATED OUTPUTS WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR PURPOSES.
• DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, DISCLAIMERS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAKEHOUSE DIGITAL LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• DAMAGES ARISING FROM THIRD-PARTY CONTENT OR CONDUCT.
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR USER CONTENT.

Our total liability for any claim arising out of or related to the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred US dollars ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lakehouse Digital LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service.
• Your User Content.
• Your violation of these Terms.
• Your violation of any third-party right.
• Your violation of applicable law.

We may assume exclusive defense and control of any matter subject to indemnification; in that case, you agree to cooperate with our defense.

15. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION.

15.1 Informal Resolution

Before filing a claim, you agree to contact us at support@prioritas.ai and attempt to resolve the dispute informally for at least 60 days. We will attempt to resolve it in good faith.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in Atlanta, Georgia, or, at your election, by video or telephone. The arbitrator's decision will be final and binding.

15.3 Class Action Waiver

YOU AND LAKEHOUSE DIGITAL LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS ACTION.

15.4 Exceptions

Notwithstanding the arbitration requirement, either party may:

• Bring claims in small-claims court if the claim qualifies.
• Seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.

15.5 Opt-Out

You may opt out of the arbitration agreement within 30 days of accepting these Terms by emailing support@prioritas.ai with "Arbitration Opt-Out" in the subject line and including your name, email, and a statement that you opt out. If you opt out, Section 15.6 (Governing Law) still applies.

15.6 Governing Law

These Terms and any dispute arising out of or related to the Service are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles. For claims not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms specific to certain features, constitute the entire agreement between you and Lakehouse Digital LLC regarding the Service, superseding any prior agreements.

17.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.

17.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or as otherwise permitted by law.

17.5 Relationship

No agency, partnership, joint venture, or employment is created by these Terms. Neither party has authority to bind the other.

17.6 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond reasonable control (natural disasters, war, terrorism, labor disputes, internet outages, governmental actions, etc.).

17.7 Notices

We may provide notices by email to the address associated with your account or by posting in the Service. You may send notices to us at support@prioritas.ai.

18. Contact

Questions about these Terms? Contact us:

Lakehouse Digital LLC
Email: support@prioritas.ai
Service: prioritas.ai

These Terms are effective as of October 22, 2026.

For accounts created before this date, these changes take effect 14 days after it.